The terms of subscription to the OMW website
and application via membership packages, Price details, and package data and
options are determined by OMW's management,
Membership packages, prices, subscription and contract terms may be updated in
the future, without prior warning to customers, please see the agreements and
conditions at the latest release.
The membership package fees that have been subscribed
OMW website and mobile application accept
sellers who are in the UAE only, i.e. selling and shipping products are within
The terms of participation as a seller and
opening a store on the OMW site and application, that the seller has a valid
business license that complies with the laws and regulations of the United Arab
The seller undertakes to provide the Management
of the OMO website and application with the TRN tax number if it is subject to
VAT and is registered in the UAE tax authority.
If the seller is subject to VAT, he must
add product prices including VAT,
The products that will be offered by the seller
in the OMW store and mobile application must be non-counterfeit and of high
quality, and conform to all the specifications included in the product
description, and are allowed to be sold in the UAE,
The seller has all responsibilities in the
event of complaints about the products he has sold at the OMO website and
store, in front of any government departments in the UAE.
Images of the products to be offered on OMW
platforms should be 100% real for the product itself, and with high quality and
professionalism. Images of poor quality and resolution will not be accepted.
The seller can contact OMW's photography
team to find out the plans and prices of the product photography on:
418 98 48 50
The seller should offer his products at
reasonable, deliberate and non-exaggerated prices.
10. The seller must
comply with the specifications and quality of the products that he displays to
customers, and any account that displays unreal images or details of its products
will be banned, and when any product is added by the seller, it is subject to
approval or rejection in the event that it does not comply with the said
conditions, by OMW before adding it on the site and application.
11. The seller
undertakes to follow up on his control panel on a daily basis, follow up on the
orders and take appropriate measures for each order.
12. The seller should
inform the management of the OMW website and application of the run out or
non-availability of any of his products or his desire to temporarily or
permanently suspend his account.
13. The seller must be
obliged to cooperate with the shipping companies and facilitate the receipt of
shipments from his place of work or home.
14. The seller can
choose one of the following methods that suits him the application of its
Shipping through Aramex Co. (all products
except food and drinks)
Its conditions include: Processing orders within a maximum of 2 working days,
making a shipping order from the order log control panel, and delivering the
order to Aramex's delivery representative
Shipping by seller (i.e. shipped directly by
Its conditions include: Sending orders and delivering them to the buyer
customer within a maximum of 4 business days
Shipping through OMW Company
Its conditions include: Processing orders within a maximum of 2 working days
and delivering the order to the OMW’s delivery representative
15. The seller must be obliged to return orders
immediately if they do not match the description and images displayed on the
OMW website and application, or if damaged or broken products are sent to the
buyer, and the seller will be charged for reshipping, refund fees, or any fees
resulting from the return of the order and the paid amounts to the buyer. In
the event of a non-compliance of the seller, his membership in the OMW Store
and App is suspended, without prior warning.
16. It is forbidden to
communicate directly with customers outside the scope of the OMW website and
17. If the buyer
pays through his bank cards, 3% of the total order will be deducted, such as
bank transaction fees of the same bank, and this amount is deducted from the
- The seller, Ahmed, is registered on the OMW site and application as a
certified seller, and has a product priced at 100 AED
- the buyer, Mohammed, ordered Ahmed's product from the OMW store or app,
And paid the value of the product which
is 100 AED
And he chose the shipping method (Aramex: delivery price is 40 AED)
The total amount Mohammed paid for the order is AED 140, the value of the
product and the shipping fee, by bank card
Payment: 140 AED by buyer
- Bank fees (payment by bank card) are deducted:
3% + VAT
Total discount: 3.31 AED
- Shipping fees are deducted through Aramex Co.:
Total discount: 42 AED
- The amount that is sent to the seller by the management of OMW Company:
94.69 after deducting all fees including VAT
(Shipping and bank card payments)
18. In the case of
disputes between the seller and the buyer, both the seller and the buyer are
subject to the laws and regulations of the United Arab Emirates.
19. OMW website and
application management transfers or delivers financial dues to all sellers at
the beginning of each month from day 1 to 5 as a maximum, and sellers are
required to provide their International IBAN number, and their bank account
number with all information, to transfer amounts to their account.
20. You must deliver the
product to the shipping company no later than (3 days) from the date of order.
21. If you are a seller
and provider of food and beverage products, or health products, your products
should be healthy, harmless, fresh and uncontaminated, and are allowed to be
sold within the UAE, and in case of any complaints or irregularities, the
seller shall assume all legal responsibilities from any government agency in
22. You may only take
advantage of the site for legitimate and legal purposes. You must abide by all
applicable laws in the UAE.
23. The sale of illegal,
unsafe or other prohibited products in the United Arab Emirates is strictly
24. You must ensure that
your products do not cause any personal injury or damage to property and comply
with the quality and safety standards applicable in (UAE).
25. You will be
responsible for any non-conformity or defect in your products.
26. OMW management has
the right to suspend your account as a seller in case of violations or
non-compliance with the said terms.
27. In the event that
your membership is suspended as a seller when the terms are not met, OMW Company
is entitled to access to the sellers' accounts, manage the account, or orders.