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Terms & Conditions

View Seller's guide and instructions

View Seller's guide and instructions

OMW Web & Mobile App

General Terms & Conditions

1) Introduction

These Terms of Use, together with our Privacy Policy and any other policies (collectively the "Terms and Conditions") apply to your access to and use of the OMW Online Store, App and Services. Please read and review these terms carefully and make sure you are fully aware of them prior to access or using our services.

These terms and conditions govern your use of site ("Our Site", "OMW Online Store") and the Mobile Application, whether you are a visitor or a registered user. Use includes access to, browsing, shopping or registering at OMW Online Store.

We reserve the right, in our sole discretion, to change these terms from time to time, and you must periodically review these terms and conditions. We do not have to contact you, inform you, or alert you with any changes to our terms and conditions. Your continued use of OMW Online Store and Services will be an express consent from you to the terms and conditions applicable at the time of your use of the Store.

2) About us

OMW Online Store is an online Store operated by OMW E COMMERCE STORE, a registered company in the United Arab Emirates, under Commercial License No. 841692, and its mission is the brokerage between the sellers and buyers. 

OMW Online Store is an electronic platform that offers its customers the ability to shop and buy products available through the store or mobile application easily and safely and in a safe way, bringing together sellers and household professionals and productive families who offer their products through the store and the buyers who are looking for special products.

3) Access the store

- The user is responsible for obtaining all telephone, computer, software and other equipment necessary to access and use OMW Online Store and all related expenses. 

- You agree to comply with all instructions, notices, operating rules and policies, and instructions regarding the use of the Services and / or access to the Store. We reserve the right to review these guidelines, notices, operating rules, policies and instructions at any time and you are considered aware of any changes to the foregoing when posted on the Store.

4) Approval and legal capacity 

- Your access to and use of OMW Online Store require that you agree on that you have the legal capacity to enter into this Agreement  with us and you are at least 18 years old. If you are younger (under the specified age), you may use the services of the Store under the supervision of one of your parents or legal guardian provided you agree to be bound by the terms of use.

5) Membership in OMW Online Store

- Anyone who browses or registers a membership in OMW Online store and Mobile Application must acknowledge the following:

  • Comply with all applicable laws and regulations in the UAE when using the Store or Services.
  • When you create an account at OMW Online Store, you are obliged to provide complete, correct and accurate information in terms of name, phone number, e-mail and other required data. You are responsible for periodically reviewing this information for correction, modification or updating whenever you have new information about them. And you are responsible for the unreliability of such data or any error therein.
  • The user is responsible for maintaining the confidential information of his account and for any disclosure to third parties of this information, or any use made by any person who is given such confidential information.
  • The user agrees that all activities that occur through his Account are authorized by him and of his own free will and shall be held liable for any risks arising from any use.

6) Prohibited Activities

All users are prohibited from:

- Using the Services or the Content for any commercial purpose outside the scope of those business purposes expressly permitted by this agreement as well as relevant instructions provided by OMW Online Store.

- Using of the Store or any other provided service in an illegal or fraudulent manner or in violation of any applicable laws, local or international regulations or applicable customary rules.

- Using of the Store, Service or Content - in our sole discretion - in such a way as to damage our reputation or trademark.

- Using of the Store to infringe or violate our or others’ intellectual property rights.

- Dissemination of any content or messages that impinge the Divine Self  or are considered racial discrimination, discrimination in religion, race, age, national origin or disability, or containing libel, obscene words, harassment or ill-treatment or contrary to the teachings of the Islamic religion, Or disturbance of public morals.

- Dissemination of unsolicited messages or electronic communications or similar.

- Publishing, posting any material containing viruses or other harmful software (Trojans, Worms, Logic Bombs, Time Bombs, Keystroke Loggers, Spyware, Adware) or any malicious code, files or other software designed to damage the normal operation of the Service ( or Any part of it), interfere with or limit it, or any other software or hardware.

- Disseminating or broadcasting any material calling for racial intolerance or prejudice to human dignity and humiliation.

- Collecting or tracking the personal information of others; for any immoral purpose.

- Manipulating the price of any products.

- Promotion of narcotic or psychotropic drugs, alcohol, drugs not licensed by the Ministry of Health or tobacco products.

- Promotion of any chemical, weapon or explosive material.

- Interfering in the lists of other users.

- Providing false or misleading information or data.

- We reserve the right to terminate your use of the Service in the event of any violation or prohibited use.

7) Availability of products

- We make every reasonable effort to provide users with accurate and comprehensive information about products displayed on the Store (such as product availability, prices, product specifications, product illustrations in high-quality colors). We do not guarantee that your computer or mobile displays colors accurately.

- Some products may be available exclusively online through the Store, and may be of limited quantities and subject to return or exchange terms only in accordance with our return policy.

- We have the right, but are not obliged, to limit the sales of our products to any person or to a specific geographical area. We may exercise this right on a case by case basis, and we have the right to limit the quantities of any products we offer. 

- We may, at our sole discretion and at any time without prior notice, change the details or prices of the Products. We may also stop buying any product at any time. But we strive to offer you the best prices on our website.

- Some errors may occur during the process of providing the product or detailed price information on the online store, so we are not responsible for any errors found during the completion of the order.

8) VAT

- Is a state-imposed tax on all products and services, effective from 1 January 2018, with a 5% discount on purchase orders through OMW Online Store.

- The OMW Store is a broker between the seller and the buyer. Some products are taxed as per the seller’s choice as he may be registered with the tax authority and so, all prices must be tax inclusive. Also there are products for some other sellers that are not taxed as the seller is not registered with the UAE tax authority and is not a taxpayer. And in any case, if the seller is registered, or unregistered with the tax authority, all the prices displayed on the products page are the final prices of the product and upon completion of the purchase, no amounts will be calculated as a tax and it will be clarified if the product is taxable or not in the product details.

9) Payment

- We, at OMW Online Store, provide the best payment solutions to our valued customers to provide the best guaranteed and flexible payment experience for the convenience of customers including:

• Bank Cards

• Payment upon delivery

• Additional payment methods may be activated without notice to customers.

- All charges are subject to immediate effect with the payment methods available on the Site. And we are entitled to create, cancel and / or review the fees for any of the Services we provide through the Site.

- You must ensure that the information used in the payment is correct, accurate and in effect before completing the payment process.

10) Disclaimer

- OMW Online Store does not guarantee that the store or your server will be free from errors, unauthorized access, or meet your requirements. We do not take any responsibility for any data breaches due to hacker attack

- The Store and all information, content, materials, services and user content included in the Store or otherwise provided through the Store (collectively, the "Store Contents") are provided by OMW Online Store on an "as available" basis without any representations or warranties of any Type.

- You expressly agree that your use of our Store and Mobile Application is at your own risk to the maximum extent permitted by law.

- Seller acknowledges that OMW Online Store is not responsible for any information or specifications of any product displayed.

- We do not take any responsibility for the unavailability of the products or the delay in receiving them, but we seek to reduce any risk related to such matters and attempt compensation if possible to ensure an easy purchasing experience.

- We do not accept any liability for accidental or negligent damages during shipping, but we will review requests with shipping providers to ensure safe and secure shipping.  In the case of proven damage in products, shipping charges shall be borne by the seller who delivered the product to the shipping company, and the buyer shall be compensated and the return and exchange policy shall be applied.

- You agree to indemnify us for any loss or damage resulting from non-compliance with these terms and conditions or for your violation of these Terms and Conditions and you shall bear the costs and expenses of direct and indirect proceedings whatsoever.

- We are not responsible for any use of any User Content that has been placed, stored or uploaded by you or by any third party or for any loss or damage to the User Content. 

- We exert reasonable efforts to ensure that all transactions are processed in a timely manner, however OMW Online Store does not comply with the amount of time required to complete the processing of any particular transaction nor shall be liable for any loss

11) Compensation

- You agree to defend OMW Online Store and any of its officers, directors, employees and agents and compensate them for any claims or causes of claims, refunds, losses, damages, fines, penalties, costs or other expenses of any kind or nature, including but not limited to, reasonable legal fees and accounting fees claimed by third parties as a result of: (I) your violation of this Agreement; (ii) your violation of any law or the rights of others; or (iii) your use of the Services, including OMW Online Store.

12) Intellectual property rights

- OMW Online Store and all associated logos, images, page headers, button icons, icons, software, designs, graphics, texts and service names are trademarks and designs of OMW Online Store. Reproduction or distribution of these contents is prohibited in any media or advertisement without our written permission.

- All copyright and other intellectual property rights in this Store (including but not limited to text, graphics and other content) are owned or controlled by OMW Online Shopping or its licensors.

- You shall not use any portion of the Content on our Store for commercial purposes without obtaining permission from us or our licensors to do so. If you print, copy or download any part of our Store in violation of these Terms of Use, your right to use our Store will cease immediately and you shall, or at our option, return or destroy any copies of the Materials you have made.

13) Links to third party sites

- Services may include hyperlinks to websites operated by parties other than OMW Online Store. These hyperlinks are provided for your reference only. OMW Online Store does not control these websites and is not responsible for their content, privacy or other practices. In addition, it is up to you to take the necessary precautions to ensure that any links you select or programs you download (either from this store or other sites) do not contain any of these elements, such as viruses, Trojans, defects and other destructive elements. OMW Online Store inclusion of hyperlinks to these websites does not imply endorsement of the material on these external sites or applications or any relationship with its operators.

14) Force majeure 

- Under no circumstances shall OMW Online Store be responsible for any delay or failure of the content or services provided through the Store arising directly or indirectly from the nature or force majeure or causes beyond our reasonable control, including but not limited to , failure of the Internet, computer, communications or any other equipment failure, power outages, strikes, labor disputes, riots, insurrection, civil unrest, labor or materials shortages, fire, floods, explosions, destiny, war, orders from local or foreign courts or non-performance of third parties.

15) Modification or change of conditions and services

- We reserve the right to modify, alter, and supplement these Terms of Use at any time at our sole discretion. We will publish the current version of the Terms of Use on the site and will be effective when posted on the site. Your use of our Store after the effective date of updating the Agreement or other terms is an agreement from you to be bound by the modified Terms of Use.

16) Confidentiality

- We guarantee the protection of your personal information and non-arrival to anyone other than the buyer or seller for the purpose of completing the order as the information is limited to address, mobile number and email.

17) Termination

- We reserve the right to terminate, restrict or stop any user from accessing the Store, the Mobile Application, its use or services without notice for any reason and without any cause, or for any behavior that we may consider unlawful or harmful to others. Including without limitation, if we believe for reasonable reasons that you have violated our Terms of Use or any other related policy, or that you pose a risk or potential legal risk. If you are not satisfied with our store or services, the solution available to you is to stop using the store.

18) Laws and Jurisdiction

- Terms and conditions of use and the relationship between the user and OMW Online Store and any disputes, claims arising out of the Terms of Use or relating to any violation, termination, implementation, interpretation, validity or use of the Store or Service shall be governed by and interpreted in accordance with the laws and regulations of the United Arab Emirates.

19) General provisions

- This Agreement (and any other terms and conditions referred to herein) constitutes the entire agreement between you and OMW Online Store for Services and supersedes all prior and current correspondence and suggestions, whether electronic, oral or written, between you and OMW Online Store corresponding to the Services.  

- If it is determined that any part of this Agreement is invalid or ineffective under applicable law, then another valid and effective provision that more closely corresponds to the original provision replaces that invalid original provision without affecting  the validity and the enforceability of other provisions of this agreement.

- You agree to provide security for OMW Online Store, its managers, employees and agents, and to protect it from any damage that may be caused by any claims, losses, malfunctions, costs or expenses arising from your violation of the User Agreement or your breach of any law.

20) Contact information

- If you have any questions, concerns, or complaints about the store, services, ads or information,
you can communicate via contact page

Thank you for visiting our website & Mobile App and reading the terms of use, and wish you a pleasant shopping tour