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Delivery Information

Shipping Policy

Thank you for shopping through OMW Online Store. Here are the terms and conditions of our shipping policy:

- We provide our customers with the ability to ship their products to all UAE cities within 7 working days from the date of completion of the payment process if the product is available.

- OMW Online Store offers shipping orders from several shipping companies (Aramex, Seller Shipping, ..)

- We do not ship or deliver products on weekends or holidays.

- Shipping products may be delayed a few days, if we have great number of orders.

- If there is a significant delay in shipping your order, we will contact you via our registered email or phone

- We are not responsible for any delay for shipment due to shipping company reasons or any other reasons beyond our control

Shipping Methods

- OMW Store and App have multiple shipping methods, and they are pre-selected by the store and application management or by the vendors based on products, to offer the best and fastest shipping method for your products. 

Shipping Charges

- Shipping charges are different according to country and city, or according to shipping method and are specified on the Complete Order page before the purchase.

- OMW Online Store and Mobile Application does not bear any shipping fees as an intermediary between the seller and the buyer. If the buyer orders a product and pays on delivery and we cannot deduct shipping charges after the buyer refusing to receive the order, the seller is the one who bears the shipping fees. 

Tracking the order

- Dear customer, to get the product as soon as possible, please be careful to provide us with the following data: Full name, mobile number, detailed address (city-neighborhood-street-building). OMW Store and Mobile Application will not bear any responsibility or additional charges for reshipping if the customer enters wrong data upon completion of the order process.

- An electronic invoice will be sent to the customer via the registered email with details of the order, costs and shipping information. You will receive an email confirming your shipment once your order has been shipped containing your tracking number. The tracking number will be active within 24 hours. 

Customer Service

Our customer service team is available here to help you, Please contact us for any inquiries