We are always seeking to satisfy our customers and facilitate the shopping process through our website, and if you ordered a product and it does not match the product you chose, or if the product received is broken, or damaged, we give you 5 days to contact us or access the product return page, mention the Return case and submit a return request, then we will return or exchange the order as you wish with the note that: The product must be in its original condition as you receive it completely and unused and the cards affixed to it are not removed and the original packaging is in a good condition.
If you request exchange of the product, please contact our customer service team at ............. , To start the exchange process, we will inform the shipping company to return the product. We will immediately issue a purchase voucher that you can use on our site for the same value as the product you would like to exchange. Or in the case of a return request, the order will be returned without any additional charges and we will coordinate with the shipping company on that. The order will be returned within 5 working days, with the payment returned to you in case of payment on delivery. In the case of payment by bank card, the amount paid will be returned to your bank account within a maximum of 20 working days.