Frequently Asked Questions

You do not have to create an account. You can browse the site or the mobile application as a visitor and buy the products and complete the purchase process. But we advise you to register in the store or mobile application to take advantage of membership features (such as displaying your previous orders, transactions, getting the best offers and deals via the newsletter, and you can order faster in the next few times when you are registered without having to enter your personal details on the Complete Order Page)

You can easily retrieve your password by resetting your password by clicking "My Account" at the top right of the page, then clicking "Forgot your password?" Then enter your email, press send, we will send you an email to set your password immediately and automatically. 

We are always seeking to satisfy our customers and facilitate the shopping process through our website, and if you ordered a product and it does not match the product you chose, or if the product received is broken, or damaged, we give you 5 days to contact us or access the product return page, mention the Return case and submit a return request, then we will return or exchange the order as you wish with the note that: The product must be in its original condition as you receive it completely and unused and the cards affixed to it are not removed and the original packaging is in a good condition. 

 If you request exchange of the product, please contact our customer service team at ............. , To start the exchange process, we will inform the shipping company to return the product. We will immediately issue a purchase voucher that you can use on our site for the same value as the product you would like to exchange. Or in the case of a return request, the order will be returned without any additional charges and we will coordinate with the shipping company on that. The order will be returned within 5 working days, with the payment returned to you in case of payment on delivery. In the case of payment by bank card, the amount paid will be returned to your bank account within a maximum of 20 working days.

Our main goal is to satisfy our valued customers. We are always happy to provide the exchange service with ease if you receive a product with a defect or broken, or not identical to the product you purchased, or with a defect as a result of shipments or packaging, and we are happy when you contact our customer service on................, or access the order return or exchange page and apply a request.

The OMW Store is a broker between the seller and the buyer. Some products are taxed as per the seller’s choice as he may be registered with the tax authority and so, all prices must be tax inclusive. Also there are products for some other sellers that are not taxed as the seller is not registered with the UAE tax authority and is not a taxpayer. And in any case, if the seller is registered, or unregistered with the tax authority, all the prices displayed on the products page are the final prices of the product and upon completion of the purchase, no amounts will be calculated as a tax and it will be clarified if the product is taxable or not in the product details.

Your membership of the OMW Online Store allows you to automatically receive messages and special promotions to alert you of what is new in the store. If you feel that these messages do not suit you, you can unsubscribe by clicking on the option: unsubscribe from this list at the bottom of the email you receive from us to stop the promotional messages.